Company Account Overview

Companies are accounts representing a group of users that belong to the same organization or enterprise.  There are two types of company accounts: Public and Private companies:

  1. Private Company : A private company account is used for groups whose members are known (i.e. employees). The creation of user accounts is initiated and authorized by the Company Administrator. Users get their new account credentials by email. They don't have to signup and they don't have to enter any billing information because their account charges are paid by their company.
  2. Public Service: A public service is a virtual account used as the Public Service for online public subscriptions. Customers are invited to go to a Web site to signup. They get to choose their subscription packages and options, enter their user information and their billing method. Public companies don't pay for their users.

 As the Company Administrator, you have administrator rights on the company’s profile and its members.

Company Administrator Functions

The administration functions and rights depend on the type of your company account.

As a Public Service Administrator, you can access and change the following company account settings:

  • Manage User accounts and their settings
  • Manage DIDs – import and add DIDs, assign DIDs to users
  • Provision and manage user SIP accounts on the telephony provider system
  • Edit the account profile including its administrator credentials
  • Control the service packages offered to users
  • Manage Call Restrictions for users
  • View Call Logs

As a Private Company Administrator, you can also access and change the following company account settings:

  • Configure and manage the company’s Virtual Receptionist service
  • Make the company public contacts available to users by phone
  • Setup the mail access connection to your company mail server
     

Administrators Rights

There are 3 categories of account administrators:
  1. The System administrator controls system components and services, service packages, telephony and mail service providers, call restrictions, system monitoring and billing. The system administrator creates and manages VAR accounts for resellers and is usually in charge of a virtual VAR account created and used to manage public end-user customers (companies and individuals).
  2. VAR administrators create and manage company accounts. Each VAR administrator is usually in charge of a virtual company account created and used to manage public end-user customers (individuals).
  3. Company administrators (you) manage user accounts, the virtual receptionist (auto-attendant) service, phone numbers (DIDs), call restrictions, mail access to the company's email server, access to the company's public contacts,  etc.

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