The credentials required for you to login as the Company Administrator are your e-mail address and the password sent to you following the creation of your company account. The address (URL) of your Web Portal was sent to you together with your login credentials. To login:
- Go to your Web Portal site (ex: http://Evatel2.openface.ca/mobility/)
- Enter your e-mail address in the User ID field of the login box
- Enter your Password in the Password field.
If you have not received your password, contact your service provider. If Evatel is installed in your company, you must use the System Administrator credentials to login for the first time. Go to System Administrator Guide for more details on how to login as the system administrator to create and manage Company accounts.
If you forget your Company Admin credentials, click the "Forgot?" link to have your Password sent to you by e-mail. You may also contact your service provider to reset your current password and have a new one sent to you by e-mail.
The first time you login, you will be asked to complete the
Configuration of your Company Account. It is during this initial phase that you are expected to configure the Virtual Receptionist of the company, the service packages to offer, the DID numbers, the company contacts to make available for phone access, etc.
Each time you login on Web Portal, a welcome page displays your account setup status as well as any important messages related to your account. To stop showing this welcome page, check the "Don't show this welcome page". To turn it back ON, uncheck the "Don't show this welcome page".
Click Logout to end your Web Portal session. Make sure that all Web Portal windows are closed. Note that Web Portal will automatically log you out after the expiry of your session (10 minutes of inactivity by default).
Just click on Logout at the top right-hand side of your window and make sure that all Web Portal pages are closed.
If you have forgotten your password, follow the next steps to get your password by e-mail:
- Go to your Web Portal site
- Click on Forgot?
- Enter your e-mail address and answer any security questions
Click
OK to have your password sent to your e-mail address.
Yes. You only need to check the Remember my User ID box if you want Web Portal to memorize your User ID in its cache so that you don't have to enter it the next time you want to login from the same computer.
No. For security reasons, you always have to enter your password. Web Portal can only remember your User ID if you check the Remember my User ID box.
For security reasons, your Web Portal session expires if it has been idle for a certain time (10 minutes by default). In this case, you will be directed to a page indicating "Session expired. Please login again". Simply re-login to resume your session.
You experience this situation when nothing happens after you type in your User ID and Password (PIN) and click Submit. This problem is usually caused by the Popup Blocker of your Internet Browser when it is enabled. Disable it and try again. The Popup Blocker option can be disabled under Tools on your Internet Explorer.
