Company Service Packages

A Service Package is a set of services bundled at a specific pricing rate (base and per minute rates). The Service Packages page provides information only. It does not give you the possibility to add, modify or remove service packages. Service packages can only be modified by system administrators (your service provider). Each Service Package is defined as follows:

Service Bundle: A set of speech services such as Speech Contacts, Speech Outlook, Smart Number, Smart Fax, and DID;
Base Rate: The monthly amount billed for the service bundle regardless of usage time;
Time Included: the number of free usage minutes included in the base rate;
Minute Rate: The amount charged for each minute of usage beyond the time included.

Service Packages are assigned by Company Administrators to the subscription keys (ESK) distributed to users. Users can subscribe to one or many service packages. Service packages are created and modified by the service provider only.

Viewing the List of Service Packages

Click on the Packages

button in the Web Portal toolbar to view the list of service packages assigned to your company account. The Service Packages view provides the following information organized in columns for each Service Package:

Service Package Name: The name of the Service Package as displayed to users when they select Service Packages.
Base Rate: The monthly amount billed for the services regardless of usage time;
Time Included: the number of free usage minutes included in the base rate;
Minute Rate: The amount charged for each minute of usage beyond the time included.
Status: Check box indicating that the Service Package is active or inactive. Only active Service Packages can be assigned to subscription keys offered to users.

Click on Next or Previous to browse through the list of Service Packages.

Selecting the Service Packages Offered to Users

As a Company administrator, you are responsible for selecting the service packages that will be offered (Offer) and those that will be assigned to users by default (Default). Here is how:
Click the Packages

button to list the available packages and their current settings:

Check the Offer box to make the Service Package available to users. To turn the Service Package off without deleting it, uncheck the Offer box.
Note: Any deactivated package will no longer be offered to new subscribers, but its current users will continue using it;
Check Default if you want the Service Package to be assigned to new users by default. Otherwise, it will be available to users as an option.

Click Submit to save the changes.

Service Codes

Here is the list codes used in the grid showing the services included in each Service Package:

EAA:	Speech-enabled Virtual Receptionist (Auto-Attendant) to offering a corporate voice directory to reach employees and services by name.
ECA:	Speech Calendar - check your calendar or schedule meetings using speech
ECF:	Speech Conferencing - create conferences on the fly using speech commands
ECO:	Speech Contacts - call or send e-mails to contacts and filter incoming calls by caller name.
EML:	Speech mail - listen and process e-mails or send new ones using speech commands
ENS:	Notification Services: alerts, reminders and wake-up service
ESF:	Smart Fax - As a separate service or combined with Smart Number (ESN). Faxes sent to user's e-mail
ESN:	Smart Number - Single-number Find-Me/Follow-Me with Call Filtering and Call Screening
EVM:	Voice Mail Center to store all your voice mail in your e-mail Inbox
EVT:	Convert voice messages sent or received to text.

Service Packages FAQs

How Do I Assign Packages to Users?

You can assign service packages to users through subscription keys. For new users who did not yet subscribe, select the packages offered to the users through the subscription key assigned to the user (For more, go to Adding Service Packages to Users). For existing users, you can modify their subscription key to add or remove service packages (For more, go to Modifying User Packages).

How Do I Remove Packages from Users?

You can add or remove packages to/from a user account directly from the Users page. Go to Removing Packages from Users for more.

Can Users Change their Packages?

Users cannot change the packages assigned to them. They can only request changes to their packages. It's company administrator who can make changes to the user's packages. These changes are limited to which packages are offered and which ones are not.